December is here, the month with the most sales in the year!
It is the iconic time to celebrate events, family reunions, friends, and business meetings at the end of the year. This generates a massive increase in visits to commercial establishments. Stores fill up, lines seem endless, and both customers and employees feel the pressure.
Have you ever wondered how you can turn this chaos into an opportunity to stand out from the competition? Anticipating problems and providing a quick, easy, and secure buying experience that keeps your consumers satisfied and coming back for more is one of your main goals. Here are some tips.
📝 Tactics to deal with line congestion this holiday season:
💡Long checkout lines go hand in hand with sales and money, but they generate stress and desperation in customers, which can trigger a negative shopping experience for consumers.
✅ These are some of the tools you should have this Christmas season to help your business score a 10 in customer service.
Use technology!
Get your business a nice POS system: It allows you to systematize all the business information, make transactions and sales reports, and carry out time-limited promotions.
Payment terminals: This device should accept different payment technologies, such as band and chip. In addition, it must provide security and high processing speed to improve the customer experience.
Implement fast checkout counters: These will help to decongest long lines. Consider admitting a limited amount of products on them.
Single-line system: Organize lines according to customers, specifying lines for loyal customers and for the disabled and/or senior citizens.
Install price checkers: This tool is quite effective in providing a better customer experience. Place them in strategic spots in your business. Customers can verify for themselves the item's price, allowing them to make quick decisions and avoid unnecessary lines.
Self-service checkouts: Self-service checkouts are a perfect opportunity for customers who want to speed up payments in stores and supermarkets and avoid the feeling of wasting time in long lines.
Advanced technology: Mobile applications to scan products and pay for them instantly are a plus to minimize lines.
Hire extra staff: Hire staff to cover your customer needs, give advice, and speed up sales. Make sure that this staff is friendly and charismatic!
💡Remember that the Christmas season is the busiest time of the year, and it is important to have trained staff for the different areas. Don't forget customer service it is also vital to increase sales!
Added value: Offer online shopping/orders and product pickup services at the store or shipping to their homes. This resource can avoid crowded lines and maximize sales.
At Universum, we are always working with our customers' welfare in mind. Our POS system has been designed to be the ideal ally for your supermarket or business, speeding up your operations and facilitating customer service. It also helps with the decongestion of lines at your business' cash registers and adapts to any business.
Experience high-quality equipment at affordable prices
If you would like to learn more about our benefits and services, contact a sales agent at 1-888-507-6614 or visit our website:www.universumsolution.com to know more about us.
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